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Solution Lead (Guidewire)- Waterloo, Ontario

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance has an excellent opportunity in our Information Technology Department for a Solution Lead (Guidewire).

What you will do…

  • Clearly communicate business value and outline the expected benefits of implementing recommended solutions.
  • Using knowledge of the Property & Casualty Insurance industry Products, Rating, Underwriting & Claims processes, and Business Systems Applications, be responsible for developing solution designs and implementation options.
  • Elicitation and documentation of business requirements. This may include process mapping, documenting use cases, wireframes for User Interface design, User Experience design, data mapping, and data analysis.
  • Support the technical leads with our vendor partners to ensure the technical design meets the business needs.
  • Provide technical assistance to internal staff by diagnosing reported issues, providing guidance, and/or escalating to development teams when necessary.
  • Own the communication of status and updates between our internal staff and various external partners.
  • Responsible for implementation tasks including planning, execution of the deliverables into production and addressing post-implementation issues during the warranty period. This will necessitate working outside of standard office hours.
  • Quality Assurance testing of implementations including the creation of the test strategy and test cases, execution of the testing plan, and defect management.
  • Project management by coordinating meetings, tracking project progress, providing status updates and communications to project stakeholders.
  • Provide a process for monitoring changes once implemented.

What you will bring…

  • 3-5 years’ experience as a Business Systems Analyst.
  • 3-5 years’ experience working in the Property & Casualty Insurance Industry in any of the following capacities: Broker/Agent, Underwriting, Claims or Finance.
  • GuideWire Policy Center Certification is an asset.
  • Quality Assurance, Process Analysis and/or Project Management skills and knowledge.
  • Proven ability to create and deliver insurance solutions; specifically with Underwriting rules, rating, and/or activities/workflows.
  • Critical thinking skills to recognize assumptions, investigate issues, evaluate arguments, draw conclusions, and proactively propose solutions.
  • Experience in both Agile and Waterfall project environments.
  • Strong communication and negotiation skills.
  • Excellent stakeholder management skills.

What we offer…

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you!


If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.