Senior Solution Lead – Waterloo, Ontario
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our IT Department for a Senior Solution Lead.
What you will do…
- Translate complex business problems into implementable solution designs.
- Leverage domain expertise in Property & Casualty insurance to ensure solutions meet underwriting, claims, rating, and compliance needs.
- Serve as a liaison between internal business users, IT teams, and third-party vendors to ensure alignment on scope, timelines, and deliverables.
- Lead and support all phases of implementation including planning, deployment, and post-go-live support.
- Manage change requests, release cycles, and production deployments, ensuring minimal business disruption.
- Support vendor technical leads to ensure system design and configuration meet business requirements, and assist internal users by troubleshooting system issues, escalating defects, and recommending process
- improvements.
- Create test strategies, develop test cases, execute testing, and manage defect resolution.
- Collaborate with cross-functional teams to validate system outputs against expected results.
- Lead planning sessions, ensure timely delivery of project milestones, and establish mechanisms for monitoring the success of implemented changes and process stability.
What you will bring…
- 5-10 years’ experience within a Senior Business Analyst and/or Project Lead role.
- 5-10 years’ experience working in the Property & Casualty Insurance Industry in any of the following capacities: Broker/Agent, Underwriting, Claims or Finance.
- Proven ability to create and deliver insurance solutions, specifically with Underwriting workflows and rules; complex rating, coverage, and limit scenarios; policy change transactions; renewals; and cancellations
- Critical thinking skills to recognize assumptions, investigate issues, evaluate arguments, draw conclusions, and proactively propose solutions.
- Experience and perseverance with complex problems, products, and/or integrations
- Process Analysis, Quality Assurance, and Project Management skills and knowledge
- Strong communication and negotiation skills.
- Excellent stakeholder management skills
- Experience in both Agile and Waterfall project environments.
- Guidewire Policy Center Certification is an asset.
- Proficiency in Guidewire development languages (GOSU, Java) is an asset.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.