Adjuster Level I, Auto Physical Damage Claims – Waterloo, Ontario
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Claims Department for a Adjuster Level I, Auto Physical Damage Claims.
What you will do…
- Independently manage low-complexity physical damage claims, reviewing photos, appraisals, and repair documentation to determine liability and coverage.
- Coordinate with appraisers, vendors, and customers to ensure timely claim resolution.
- Handle Minor Injury Guideline (MIG) claims under the AB framework.
- Conduct calls for more complex AB files to collect information and assess treatment needs.
- Provide administrative support assistance as required.
- Respond to inquiries from claimants, brokers, Agents, and Direct Sales Center staff.
- Provide timely updates and explain coverage, claims processes, and next steps in clear and empathetic terms.
- Work with Senior Adjusters and Team Leads to gain exposure to more complex claim types.
- Actively handle 5-10% of assigned files as stretch claims to support career development.
- Assist during surge periods or catastrophes with triage tasks and low-complexity claims.
What you will bring…
- 1-2 years of insurance experience preferred; co-op or internship experience will be considered.
- Post-secondary education in Insurance, Business, or a related field; CIP coursework in progress is an asset.
- Basic understanding of auto damage, injury claim fundamentals, and policy interpretation.
- Proficiency in Microsoft Office and claims management systems.
- Strong attention to detail and a willingness to learn.
- Excellent time management, prioritization, and communication skills.
- Adaptability and collaboration in a fast-paced team environment.
- Customer-service orientation with a professional and empathetic demeanor.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Business Development and Marketing Department for a Business Development Advisor.
Adjuster Level II, Auto Physical Damage Claims – Waterloo, Ontario
What you will do…
- Independently manage low- to intermediate-complexity auto claims from collision to total loss.
- Investigate, evaluate, and settle claims fairly and efficiently, with timely reserving and same-day settlement offers.
- Identify and escalate claims involving injury or third-party property damage for appropriate reassignment or consultation.
- Work closely with appraisers, repair shops, and rental vendors to control costs and ensure timely service.
- Ensure accurate, compliant documentation that meets internal and regulatory standards.
- Communicate clearly with policyholders, brokers, and internal teams to manage expectations, providing consistent updates through all stages of the claim.
- Spot potential fraud, litigation, or complex claims and escalate appropriately.
- Support surge response during CAT events and assist in high-volume situations.
- Take on stretch assignments to grow toward more senior adjusting roles.
What you will bring…
- 2-4 years of auto claims adjusting experience.
- Post-secondary education in Insurance, Business, or related field; CIP designation in progress preferred.
- Proficient understanding of auto claims processes, vendor collaboration, and cost control measures.
- Familiarity with claims management systems and digital file documentation tools.
- Strong decision-making and investigative abilities.
- Excellent verbal and written communication skills.
- High attention to detail and organizational skills.
- Customer-first mindset with professional and empathetic communication.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Business Development and Marketing Department for a Business Development Advisor.
Training Lead, Corporate Claims – Waterloo, Ontario
What you will do…
- Create, develop, facilitate, and continuously improve comprehensive training programs, tailored to department needs and aligned to industry and corporate standards.
- Collaborate with management to assess training needs, close knowledge gaps, and support succession planning.
- Engage and act as the liaison for external training providers, subject matter experts, and industry professionals to enhance internal training.
- Guide internal stakeholders on effective coaching, champion a learning culture, and refine mentorship programs.
- Regularly assess effectiveness of mentorship programs, refining based on feedback and measurable outcomes.
- Monitor performance by implementing tools to measure training outcomes, align with audit findings, and provide targeted support to staff.
- Provide support to leadership via focused training interventions and performance audits.
- Ensure compliance with current claims handling regulations, legislative changes, and industry trends, proactively identifying and communicating updates and updating training.
- Develop and conduct compliance training, acting as a subject matter expert.
What you will bring…
- Minimum of 5-7 years in claims management or training roles, with a strong background in claims handling, preferably in multiple lines of business.
- Demonstrated experience designing, implementing, and evaluating effective training programs.
- CIP designation or equivalent industry certification preferred.
- Post-secondary education in Business, Education, Insurance, or related fields.
- Strong understanding of adult learning principles and effective instructional methodologies.
- Proficiency in creating and utilizing training software, digital platforms, and e-learning tools.
- Solid understanding of claims processes, regulatory requirements, and industry best practices.
- Exceptional interpersonal, communication, and presentation skills.
- Strong organizational and analytical abilities.
- Proven leadership, coaching, and mentoring capabilities.
- Ability to effectively collaborate with cross-functional teams and manage multiple initiatives simultaneously.
- Commitment to continuous learning and professional development.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Senior Field Adjuster, Property Claims – Waterloo, Ontario
What you will do…
- Investigate complex losses through assessing severe property damage, documenting scenes with photos and diagrams, identifying origin/cause, and preparing detailed estimates.
- Oversee high-value residential, commercial, and farm claims, set reserves, and negotiate settlements.
- Be the key liaison for high-severity claims with brokers, agents, and vendors, communicating empathetically and professionally with policyholders.
- Coordinate with external vendors and legal professionals as needed for expert input and dispute resolution.
- Share expertise with colleagues, mentor on complex losses, and collaborate with internal stakeholders to align field practices with company standards.
- Act as a frontline leader during catastrophe response situations, conducting urgent site inspections, supporting team triage, and participating in CAT readiness planning.
- Meet all regulatory and privacy requirements for claims handling and recommend process improvements for efficiency and accuracy.
What you will bring…
- 7-10 years of experience in property claims adjusting, with a focus on large or complex field losses.
- Post-secondary education in Insurance, Construction, or related field; CIP designation strongly preferred.
- Expert-level understanding of property construction, restoration practices, estimating software (especially Xactimate), and building code considerations.
- Proficient in digital field tools, mobile documentation apps, and claims management systems.
- Exceptional investigative, analytical, and problem-solving skills.
- Strong communication and interpersonal abilities with a customer-first mindset.
- Ability to work independently, manage multiple priorities, and travel extensively within the service region.
- High degree of professionalism, discretion, and technical leadership.
What we offer….
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply! Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Adjuster Level I, Auto Physical Damage Claims – Waterloo, Ontario
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Claims Department for a Adjuster Level I, Auto Physical Damage Claims.
What you will do…
- Independently manage low-complexity physical damage claims, reviewing photos, appraisals, and repair documentation to determine liability and coverage.
- Coordinate with appraisers, vendors, and customers to ensure timely claim resolution.
- Handle Minor Injury Guideline (MIG) claims under the AB framework.
- Conduct calls for more complex AB files to collect information and assess treatment needs.
- Provide administrative support assistance as required.
- Respond to inquiries from claimants, brokers, Agents, and Direct Sales Center staff.
- Provide timely updates and explain coverage, claims processes, and next steps in clear and empathetic terms.
- Work with Senior Adjusters and Team Leads to gain exposure to more complex claim types.
- Actively handle 5-10% of assigned files as stretch claims to support career development.
- Assist during surge periods or catastrophes with triage tasks and low-complexity claims.
What you will bring…
- 1-2 years of insurance experience preferred; co-op or internship experience will be considered.
- Post-secondary education in Insurance, Business, or a related field; CIP coursework in progress is an asset.
- Basic understanding of auto damage, injury claim fundamentals, and policy interpretation.
- Proficiency in Microsoft Office and claims management systems.
- Strong attention to detail and a willingness to learn.
- Excellent time management, prioritization, and communication skills.
- Adaptability and collaboration in a fast-paced team environment.
- Customer-service orientation with a professional and empathetic demeanor.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.