• Perform rate reviews on all lines of business, as prioritized by the company. This includes
• but is not limited to creating rate indications, loss ratio analysis, competitive analysis,
• completing filings, calculating impacts, while using actuarial ratemaking principles, data
• analytics, GLMs or other advanced statical techniques.
• Perform research and data analysis on all information needs relating to all business
  segments of the company.
• Research and implement more advanced analytics tools and techniques for the company.
• Understand and effectively utilize Heartland’s policy admin and claims systems and their
  underlying data structures.
• Works with regulators to complete regulated auto filings.
• Perform research and data analysis on informational needs relating to all business
  segments of the company.
• Design, develop and continually improve the analytical data summary tools distributed.
• Develop, improve and maintain Heartland’s datamarts for all lines of business with an
  objective of deploying self-serve capabilities for the business.

• General
  • Develop the team’s talent base – skills, capabilities, knowledge.
  • Strategically plan, manage, and coach the team daily.
  • Provides regular project updates to stakeholders. Anticipate obstacles and raises them in advance; proposes possible solutions to obstacles.
  • Leads projects from beginning to end, including documentation. Delegates effectively, including following up where appropriate.
• Research & Development
  • Research, extracts, and manipulates complex data from relevant and diverse sources, and assesses data quality.
  • Provides and delivers innovated tools to provide company value.
  • Investigates and builds on the use of new innovated ratemaking and insurance techniques. Share findings across the team and organization, including formal implementations when appropriate.
  • Using data analytics, develop and re-evaluate underwriting appetite by identifying trends in company performance. Share and work with other company stakeholders with ensuing actions.
• Pricing
  • Coordinate and perform rate reviews on all lines of business, as prioritized by the company. This includes but is not limited to creating rate indications, loss ratio analysis, competitive analysis, completing filings, calculating impacts, while using actuarial ratemaking principles, data analytics, GLMs or other advanced statistical techniques.
  • Using data analytics, develop and re-evaluate underwriting appetite by identifying trends in company performance. Share and work with other company stakeholders with ensuing actions.
  • Coordinate and perform regular rate filings with provincial regulators.
  • Work with Leadership, Underwriting and IT teams on rate reviews and other strategic actions.
• Data Analytics
  • Understand and effectively utilize Heartland’s Guidewire systems and their underlying data structures.
  • Conduct data extraction as necessary.
  • Conduct data exploration, such as quote data, billing data, and new experience extractions.

• Interview claimants to ensure we have adequate information to confirm priority of payment, WSIB and/or loss transfer potential.
• Provide counsel and direction to claimants regarding SABS, benefit eligibility, claims process and procedures, including use of FSRA approved forms or formal correspondence, as required.
• Manage treatment plans and invoicing within the HCAI system–arrange for timely payment, and response within regulation timelines.
• Working with our legal counsel where disputes have been filed through the LAT.
• Request and review medical records, summarizing key information in the file journal.
• Ensure all files are tracked and kept up-to-date through consistent use of our diary system.
• Process specified benefit cheques within guidelines.
• Ensure adequate reserving throughout the life of the file.
• Co-ordinate medical examinations with the AB Claims Assistant, as required.
• Accountable for claims at all transaction levels including, coverage interpretation, evaluation, reserve adjustments, payments, written and verbal communication, expert requirements, and internal reporting requirements
• Consults as required for authority requests with respect to payments, settlements, and incurred handling.

What you will do…

• Learn the technical aspects of insurance: assessing and evaluating risk to make empowered decisions;
• Understands and can apply basic knowledge of own product area (guidelines and rules, philosophies, services, ratings and available tools);
• Recognizes limitations in knowledge of risks and seeks assistance as required;
• Understands and can explain the basic terms, conditions and exclusions for the policy coverage provided in own specific areas of expertise;
• Seeks full understanding of risks, and where facts may be missing, uses additional underwriting tools, apps, reports, inspections to gain increased knowledge of risk
• Participate in, or provide training and development initiatives to constantly enhance the quality of decision making;
• Underwrite and negotiate low complexity renewals and policy endorsements.
• Gathering background information on potential customers from information provided in proposal forms for insurance;
• Analyzing all relevant data using appropriate software to determine whether the level of risk is acceptable;
• Preparing the terms and conditions of insurance policies.

What you will do…

• What you will do…
• Act as the lead person on all special projects and initiatives as may be required.
• Assist in the development and delivery of technical and non-technical Underwriting training to internal staff and external brokers and business partners.
• Lead training initiatives both in group and in one on one settings as well as developing training materials
• Has specialized knowledge of own products and pricing to interpret and provide guidance to others (co-workers and distributors)
• Uses full knowledge of policy wordings to train junior staff with risk analysis, recommendation of missing coverage, and generation of additional product line sales
• Provides training to new hires and junior staff to ensure compliance and minimize company exposure;
• Fully understands the common terms, conditions and exclusions of policy coverage’s and can recognize gaps in coverage, or exposure to loss
• Understands the political, legal and social influences on underwriting own product line, and ensures compliance with established principles.
• Aware of acceptance rules for other related lines of business
• Refers to other product line underwriters accordingly
• Can explain factors affecting loss ratios, severity and frequency
• Analyzing all relevant data using appropriate software to determine whether the level of risk is acceptable;

What we offer…

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you!

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.

What we offer…

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you!

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.

Platforms

• Stay up to date with industry trends and current technologies in network, cloud, & security.
• Interact with third-party service providers to ensure expectations for scope, quality, performance, and cost are consistently met.
• Learn the IT platforms market, practices, products, and propose opportunities to increase efficiency, reduce costs, and drive growth.
• Assist the Senior Network Engineer to execute a process for IT Asset Management that ensures all technology assets are effectively tracked, deployed, maintained, upgraded, decommissioned, and ensure responsible disposal.
• Assist the subject matter expert(s) regarding cloud, security tools, and applications.
• Participate in the creation of processes, policies, and adherence to best practices.
• Ensure effective operation of Heartland network, cloud, and applications are in place for users.
• Contribute to the designs of Heartland infrastructure, ensuring that platforms are appropriate for current and future needs.
• Work with Senior Network Engineer to engage application vendors and services providers to install, configure, maintain, and support a variety of applications.
• Create and maintain technical documentation and network diagrams.

• Ensure operational effectiveness of network security components for enterprise and cloud environments such as firewalls, VPN and network devices.
• Contribute to the design and implementation of security standards and best practices.
• Assist the Senior Network Engineer in the execution of the delivery of the Cybersecurity roadmap, providing updates on progress and tracking changes in Heartland’s Cyber risk and security posture.
• Promote Cybersecurity awareness throughout the organization, spreading knowledge of threats, best practices, and effective use of training tools.
• Participate in the delivery of cybersecurity and resiliency activities including tabletop exercises, DR tests, and penetration tests.
• Provide assistance to MDR and SIEM service providers to ensure continuous detection and response capabilities, and comprehensive logging to enable investigation and containment.
• Operate IAM tools and processes to manage digital identities, control access, streamline onboarding, offboarding, and role changes, and inform access audits.
• Provide input and assistance into creating procedures and processes for security events. Assist in security event investigation, containment, reporting, and reviewing for continuous improvement.
• Provide guidance and training to other IT staff on cloud security best practices.

Operations & Support

• Provide Level 1/2 operational support of networks, applications, and hybrid cloud environments, including the following technologies:
  • Routing & Switching.
  • Network security: Firewalls, VPN solutions.
  • Load balancers.
• Public Cloud solutions.
• Monitor performance issues with network architecture and assist Senior Network Engineer in diagnosing of issues.
• Manage Azure resources and services, including virtual machines, virtual networks, Azure backups, and storage accounts.
• Assist in the administration of Office 365 services, including Exchange Online, SharePoint, Teams, and other applications.
• Understanding of optimization and tuning of cloud monitoring systems and processes.
• Respond to and evaluate alerts and events from security tools and service providers.
• Ensure internal service levels for performance and availability of platforms and applications are tracked and consistently achieved.

What we offer…

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you!

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.