Please be advised, as of December 15, 2023, our New Minas office will be temporarily closed for renovations and the entire Nova Scotia Team will work out of our Berwick office, located at 220 Commercial Street.

Located in Ontario and Nova Scotia, Heartland Mutual Insurance and Kings Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance has an excellent opportunity in our Finance Department for a Finance Representative.

Finance Representative – Waterloo, Ontario

What you will do…

  • Dealing directly with both internal and external customers to ensure premiums are received in an efficient and timely manner
  • Applying payments received via online banking, credit card and cheques
  • Attending to broker and insured inquiries via email and telephone
  • Processing policy changes regarding billing methods
  • Assist with other Finance tasks as required

What you will bring…

  • A high school diploma is required. A college diploma in Business and/or Accounting is preferred
  • Fluency in English with excellent written, oral and telephone communication skills
  • Well organized and has an affinity for numbers
  • Successful experience in a customer service environment
  • Must have a positive attitude
  • Ability to manage multiple complex tasks
  • Basic Microsoft Word and Excel skills are essential
  • Maintain professional standards in stressful situations in a fast-paced environment with shifting priorities

What we offer…

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you!

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strives to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance has an excellent opportunity in our Claims Department for an Auto Claims Representative II.

Auto Claims Representative I – Waterloo, Ontario

What you will do…

  • Manage a caseload of auto claims for customers across Ontario and Nova Scotia from our office in Waterloo ON or New Minas NS.
  • Co-ordinate the services of repair shops, rental vendors, and appraisers where necessary.
  • Identify Claims where injuries to our client or Third Parties have occurred.
  • Ensure that claims are adjusted to the service standards and protocols established by Heartland Insurance.
  • Maintain fully documented claims files. Record and store documents to support file activity, and document action plans to support the file direction.
  • Ensure that claims losses are mitigated appropriately for Heartland and our client.
  • Develop strong customer, broker and vendor relationships through personal accountability.
  • Maintain a diary system to ensure completion of outstanding tasks remains on track.

What you will bring…

  • Minimum of 1 year of prior multi-line or auto PD claims adjusting experience is an asset.
  • CIP designation or willing to pursue.
  • Good understanding of Ontario Automobile Policy and Nova Scotia Automobile Policy wordings.
  • Proficient with adjustment practices for most common types of entry-level auto claims.
  • Excellent customer service and communication skills.
  • Strong organizational skills with the ability to multi-task and remain calm under pressure.
  • Ability to thrive in a team environment, as well as working independently.
  • Must be able to work in office from Waterloo ON or New Minas NS 3 days per week

What we offer…

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you!


If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.

Located in Ontario and Nova Scotia, Heartland Mutual Insurance and Kings Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance has an excellent opportunity in our Claims Department for a Claims Representative I.

Auto Claims Representative I – Waterloo, ON or Berwick, NS

What you will do…

  • Manage a caseload of claims for customers across Ontario and Nova Scotia from our office in Waterloo ON or New Minas NS.
  • Co-ordinate the services of repair shops, rental vendors, and appraisers where necessary.
  • Identify Claims where injuries to our client or Third Parties have occurred.
  • Ensure that claims are adjusted to the service standards and protocols established by Heartland Insurance.
  • Maintain fully documented claims files. Record and store documents to support file activity, and document action plans to support the file direction.
  • Ensure that claims losses are mitigated appropriately for Heartland and our client.
  • Develop strong customer, broker and vendor relationships through personal accountability.
  • Maintain a diary system to ensure completion of outstanding tasks remains on track.

What you will bring…

  • Minimum of 1 year of prior multi-line or auto PD claims adjusting experience is an asset.
  • CIP designation or willing to pursue.
  • Good understanding of Ontario Automobile Policy and Nova Scotia Automobile Policy wordings.
  • Proficient with adjustment practices for most common types of entry-level auto claims.
  • Excellent customer service and communication skills.
  • Strong organizational skills with the ability to multi-task and remain calm under pressure.
  • Ability to thrive in a team environment, as well as working independently.
  • Must be able to work in office from Waterloo ON or New Minas NS 3 days per week

What we offer…

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you!


If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.

Located in Ontario and Nova Scotia, Heartland Mutual Insurance and Kings Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance has an excellent opportunity in our Direct Sales Department for a P&C Insurance Agent.

P&C Insurance Agent – Waterloo, Ontario

What you will do…

What you will bring…

What we offer

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you!


If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.

Dedicated to protecting what matters most.

Located in Ontario and Nova Scotia, Heartland Mutual Insurance and Kings Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance has an excellent opportunity in our Marketing Department for a Marketing and Communications Analyst.

Marketing and Communications Analyst – Waterloo, Ontario

What you will do…

  • The Marketing and Communications Analyst will develop and execute a social media strategy, that will include:
  • Content creation aligned with the company’s strategy, mission, vision, and values. • Establish a regular cadence of posts
  • Achieve KPIs for audience growth, engagement rate and conversion rates • Monitor social media accounts and respond to posts as needed
  • Will maintain the corporate website. This will include the creation of new content, editing existing content and managing relationships with third-party website vendors
  • Lead external communication. This will include working across functions to gather business content, draft bulletins and other articles and distribute communications as required

What you will bring…

What we offer…

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you!


If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strives to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Junior Network Administrator – Waterloo, Ontario

What you will do…

Network Configuration and Maintenance:

Azure and Office 365 Administration:

Veeam Backup and Recovery:


Security and Compliance:


Microsoft Defender (Endpoint Protection):


Intune Administration:


Fortinet Firewall Management:


SOC Security Monitoring:


Application Support:


Documentation and Reporting:


User Support and Training:


Disaster Recovery Planning:


Collaboration and Communication:

What you will bring….

As our ideal candidate, you are a dedicated professional who thrives in a busy work environment and remains calm under pressure. You are a team player who easily adapts to change, and you apply your problem-management skills to solve problems methodically and logically on a timely basis.

What we offer…

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. With our in-office work model, you get the ability to collaborate and connect with great colleagues.

Intrigued? We can’t wait to hear from you!


If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strives to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance has an excellent opportunity in our Waterloo office Underwriting Department for two (2) Permanent Full Time Farm Underwriters.

Farm Underwriter – Waterloo, Ontario

What will you do…

  • Assess and evaluate risks within the farm portfolio to negotiate pricing and underwriting conditions with brokers.
  • Accept, reject, approve, renew or cancel policies in accordance with Heartland’s underwriting guidelines and procedures as well as those contained in program agreements, applicable laws and regulations.
  • Build trusted business relationships with brokers, tailor your approach, and seize opportunities.
  • Participate in broker visits, industry functions and marketing events in support of business objectives.
  • Be involved in stimulating, challenging projects and development opportunities to grow your skills and expertise.

What you will bring….

What we offer…

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you!


If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.

Located in Ontario and Nova Scotia, Heartland Mutual Insurance and Kings Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance has an excellent opportunity in our Claims Department for a Claims Representative I.

Claims Representative II – Waterloo, Ontario

What you will do…

  • Manage a caseload of property claims for customers across Ontario and Nova Scotia from our office in Waterloo ON or New Minas NS.
  • Coordinate the services of field adjusters, emergency services or contractors where necessary.
  • Ensure that claims are adjusted to the service standards and protocols established by Heartland Insurance.
  • Maintain fully documented claims files. Record and store documents to support file activity, and document action plans to support the file direction.
  • Ensure that claims losses are mitigated appropriately for Heartland and our client.
  • Develop strong customer, broker, and vendor relationships through personal accountability.
  • Maintain a diary system to ensure the completion of outstanding tasks remains on track.

What you will bring…

  • Minimum of 1-year claims adjusting experience, preferably handling property claims, although applicants with auto experience would be considered.
  • Post-secondary diploma in a business, journalism, law and security or a similar program, CIP designation or actively pursuing.
  • Excellent customer service and communication skills.
  • Strong organizational skills with the ability to multi-task and remain calm under pressure.
  • Ability to thrive in a team environment, as well as working independently.
  • Familiarity with industry-standard property policies is desirable.
  • Being cross-trained in auto and property claims is a definite asset.

What we offer…

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you!


If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.

Located in Ontario and Nova Scotia, Heartland Mutual Insurance and Kings Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance has an excellent opportunity in our Underwriting Department for a Personal Lines Underwriter II.

Personal Lines Underwriter II – Waterloo, Ontario

What you will do…

  • In this position, you will underwrite auto and property new business, endorsements, renewals
  • Apply your excellent customer service and communication skills
  • Developing and maintaining broker relationships.

What you will bring…

What we offer…

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you!


If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.

Located in Ontario and Nova Scotia, Heartland Mutual Insurance and Kings Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance has an excellent opportunity in our Underwriting Department for a Commercial Auto Underwriter.

Commercial Auto Underwriter II – Waterloo, Ontario

What you will do…

  • Underwrite and service IRCA and fleet-rated commercial/farm auto accounts.
  • Manage commercial/farm auto risk control procedures and objectives.
  • Provide management with product and service initiatives being implemented by our competitors.
  • Use front-line knowledge of the marketplace to assist management in the development of products, pricing and services that support our corporate market positioning strategies.
  • Influence the implementation of commercial/farm auto, fleet and garage programs.
  • Enhance junior underwriter and support staff’s understanding and knowledge of commercial/farm auto risks. Participate in, or provide training and development initiatives to constantly enhance the quality of decision-making.
  • Maintain accountability for the selection and rating of fleet and garage auto insurance transactions such as new business, endorsements, cancellations etc.
  • Working within the defined limits of authority, consistently provide high-quality underwriting decisions. Identify positive and negative trends in submissions being received and communicate findings to management.
  • Participate in the rollout of effective marketing and distribution initiatives.
  • Work with management and other departments to effectively implement defined strategies for broker/agent development. Attend broker events and corporate functions as required.

What you will bring…

What we offer…

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you!


If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.