Manager, Actuarial Services – Waterloo, Ontario
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Analytics Department for a Manager, Actuarial Services.
What you will do…
- General
- Develop the team’s talent base – skills, capabilities, knowledge.
- Strategically plan, manage, and coach the team daily.
- Provides regular project updates to stakeholders. Anticipate obstacles and raises them in advance; proposes possible solutions to obstacles.
- Leads projects from beginning to end, including documentation. Delegates effectively, including following up where appropriate.
- Research & Development
- Research, extracts, and manipulates complex data from relevant and diverse sources, and assesses data quality.
- Provides and delivers innovated tools to provide company value.
- Investigates and builds on the use of new innovated ratemaking and insurance techniques. Share findings across the team and organization, including formal implementations when appropriate.
- Using data analytics, develop and re-evaluate underwriting appetite by identifying trends in company performance. Share and work with other company stakeholders with ensuing actions.
- Pricing
- Coordinate and perform rate reviews on all lines of business, as prioritized by the company. This includes but is not limited to creating rate indications, loss ratio analysis, competitive analysis, completing filings, calculating impacts, while using actuarial ratemaking principles, data analytics, GLMs or other advanced statistical techniques.
- Using data analytics, develop and re-evaluate underwriting appetite by identifying trends in company performance. Share and work with other company stakeholders with ensuing actions.
- Coordinate and perform regular rate filings with provincial regulators.
- Work with Leadership, Underwriting and IT teams on rate reviews and other strategic actions.
- Data Analytics
- Understand and effectively utilize Heartland’s Guidewire systems and their underlying data structures.
- Conduct data extraction as necessary.
- Conduct data exploration, such as quote data, billing data, and new experience extractions.
What you will bring…
- University degree (Computer Science, Mathematics/Statistics or Actuarial) is preferred or equivalent experience.
- A minimum of 5 years of progressive, relevant actuarial experience.
- A minimum of 5 actuarial exams. FCAS or ACAS an asset.
- High Proficiency with SAS, SQL, and Excel.
- A thorough understanding of P&C pricing and ratemaking concepts.
- Demonstrated strength in oral, written and presentation communication skills.
- Prior management experience is preferred.
- A working knowledge of Emblem would be an asset.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
AB Claims Representative II – New Minas, Nova Scotia or Waterloo, Ontario
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Claims Department for an AB Claims Representative II.
What you will do…
- Interview claimants to ensure we have adequate information to confirm priority of payment, WSIB and/or loss transfer potential.
- Provide counsel and direction to claimants regarding SABS, benefit eligibility, claims process and procedures, including use of FSRA approved forms or formal correspondence, as required.
- Manage treatment plans and invoicing within the HCAI system–arrange for timely payment, and response within regulation timelines.
- Working with our legal counsel where disputes have been filed through the LAT.
- Request and review medical records, summarizing key information in the file journal.
- Ensure all files are tracked and kept up-to-date through consistent use of our diary system.
- Process specified benefit cheques within guidelines.
- Ensure adequate reserving throughout the life of the file.
- Co-ordinate medical examinations with the AB Claims Assistant, as required.
- Accountable for claims at all transaction levels including, coverage interpretation, evaluation, reserve adjustments, payments, written and verbal communication, expert requirements, and internal reporting requirements
- Consults as required for authority requests with respect to payments, settlements, and incurred handling.
What you will bring…
- Minimum 3 years adjudicating Accident Benefits claims.
- CIP or in progress.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strives to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Waterloo office Underwriting Department for two (2) Permanent Full Time Farm Underwriters.
Farm Underwriter – Waterloo, Ontario
What will you do…
- Assess and evaluate risks within the farm portfolio to negotiate pricing and underwriting conditions with brokers.
- Accept, reject, approve, renew or cancel policies in accordance with Heartland’s underwriting guidelines and procedures as well as those contained in program agreements, applicable laws and regulations.
- Build trusted business relationships with brokers, tailor your approach, and seize opportunities.
- Participate in broker visits, industry functions and marketing events in support of business objectives.
- Be involved in stimulating, challenging projects and development opportunities to grow your skills and expertise.
What you will bring….
- 2-3 years experience in farm underwriting.
- Curious, desire to learn, strong analysis and synthesis skills.
- Ability to make decisions in urgent situations, solve complex problems, recommend courses of action, and take calculated risks.
- Skilled communicator, both written and verbal English, who likes to make decisions and excels at influencing others.
- CIP designation or actively pursuing.
- Strong decision-making skills and ability to bring creativity to underwriting risks.
- Experience with Guidewire P&C Insurance Software & Technology a strong asset, not required.
- Ability to apply underwriting philosophy and knowledge to strategic goals.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Finance Department for a Financial Controller.
Financial Controller – Waterloo, Ontario
The Controller will be a hands-on leader with strong business acumen reporting to the Vice President & Chief Financial Officer, the Financial Controller works closely with the CFO and provides support to the executive team working in within the Finance Department to oversee and develop accounting policies, procedures, and internal controls to ensure financial accuracy and regulatory compliance.
They will play a key role in overseeing the financial health of the organization and supporting strategic decision-making, using advanced problem-solving resolution skills. They will have a crucial role in identifying and managing financial risk. They will oversee a small team, with emphasis on cross-functional collaboration, continuous improvement for processes and internal controls, including enhanced reporting requirements within the Guidewire system.
What you will do…
Internal Controls, Processes and Audit
- Ensure that appropriate accounting policies, procedures and effective financial internal controls are in place.
- Manage Guidewire deficiencies and improvements as they relate to accounting/reporting.
- Ensure compliance with all IFRS standards and Statutory requirements.
- Create an audit workplan for the co-op student.
Financial Reporting and Financial Planning & Analysis
- Prepare internal financial statements ensuring accuracy and timeliness, analyzing and understanding variances to prior year and budget.
- Coordinate with functional leaders to ensure actual vs. budgeted expenses are explained and variances are understood.
- Ensure all account reconciliations are completed and reviewed monthly with action items to clear reconciling items.
- Compile and analyze financial reporting packages.
- Partner with system provider to ensure accurate reports are developed for balancing and reconciling.
- Assist in the preparation of annual financial budgets.
- Year-end financial statement preparation including notes to the financial statement.
- Manage relationship with auditors ensuring all year-end work is completed on time.
Regulatory and Tax Compliance
- Ensure OSFI guidelines are understood and new guidelines and modifications to existing guidelines are understood and impact to the company is known and highlighted to the CFO/CEO.
- Ensure all regulatory filings are completed on time.
- Ensure all tax filings are completed and paid on time.
Regulatory and Tax Compliance
This role will develop strong relationships with the billings team, internal Actuarial and Claims departments, and will work closely with the Appointed Actuary for actuarial reviews. This role will have a close working relationship with the CFO and provide support to the Executive Team.
What you will bring…
- Minimum 7 years accounting experience.
- Financial services industry experience required, with insurance experience as a strong asset.
- Experience managing an accounting or reporting function with responsibility for monthly and quarterly close processes, as well as related financial reporting.
- Excellent knowledge of IFRS4 and IFRS17.
- Bachelor’s degree in Business, Accounting, Finance, or related discipline.
- CPA designation.
- Impeccable planning, analytical and organizational skills.
- Proven ability to think strategically and identify risks and issues pro-actively.
Work Environment
This role is 100% in-office at the Waterloo location.
What we offer….
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Business Development and Marketing Department for a Business Development Advisor.
Business Development Advisor – Waterloo, Ontario
What you will do…
- Manage and develop effective broker relationships at all levels, acting as the first point of contact for our brokers
- Conduct sales planning with brokers to establish a clear understanding of our strategy, growth and profitability tactics.
- Conduct regular broker calls to identify, qualify and convert growth opportunities.
- Routinely evaluate broker performance, collaborate across departments to align on tactics to maintain profitability and achieve strategic objectives.
- Develop a deep knowledge of Heartland’s operations, systems and escalation paths to investigate and resolve broker concerns.
- Use a consultative approach to assist brokers in managing their Heartland portfolio.
- Perform regular reporting on broker insights and market trends.
- Gather intelligence on competitor products, pricing, and compensation.
- Plan, execute and attend company and industry events as professional representative of Heartland.
- Provide effective training and development presentations to brokers in-person and online.
What you will bring…
- University degree or College diploma in a relevant field or CIP/FCIP.
- Minimum 5 Years Insurance Industry experience working in broker-facing roles.
- Minimum of 2 years of underwriting experience preferred
- Exceptional communication skills with the ability to effectively facilitate engaging presentations, meetings and training sessions.
- Strong negotiation skills with the ability to influence others.
- Ability to establish effective business relationships.
- Understanding of broker workflows and technology platforms.
- Strong business management skills and ability to analyze, understand and synthesize quantitative and qualitative data.
- Ability to travel as required.
- Existing network of broker contacts is an asset.
- Understanding of product development, pricing, and implementation is an asset.
- Commercial and/or Farm underwriting experience is an asset.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Security Analyst – Waterloo, Ontario
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Information Technology
Department for a Security Analyst.
What you will do…
- Coordinate and conduct network and web application vulnerability assessments.
- Monitor emerging threats, assess risks, and recommend relevant controls and mitigation
strategies. - Provide support for security-related projects and serve as the security consultant to help
guide secure application and infrastructure configurations. - Conduct rigorous oversight of security systems and security configuration administration to
reduce risk to enterprise systems and accounts. - Work with external consultants for independent security audits, penetration testing,
incident response, and risk remediation when necessary. - Manage remediation efforts after security assessment findings outline weaknesses
requiring attention. - Ensure alignment of Heartland security efforts with relevant frameworks, guidelines and
governing bodies. - Ensure operational effectiveness of network security components for enterprise and cloud
environments such as firewalls, VPN and network devices. - Assist in the execution of the delivery of the Cybersecurity roadmap, providing updates on
progress and tracking changes in Heartland’s Cyber risk and security posture. - Promote Cybersecurity awareness throughout the organization, spreading knowledge of
threats, best practices, and effective use of training tools. - Participate in the delivery of cybersecurity and resiliency activities including tabletop
exercises, DR tests, and penetration tests. - Provide guidance and training to other IT staff on cloud security best practices.
What you will bring…
- Post Secondary education in cybersecurity or a combination of education and relevant
experience. - Cybersecurity certifications are assets.
- 1-3 years in relevant Cybersecurity Technology roles.
- Understanding of Network & Security device management.
- Understanding of Cloud security, design, deployment, and management.
- Ability to troubleshoot security events within network and cloud environments.
- Familiarity with IAM tools and practices.
- Good knowledge of Windows platforms, Office 365, and MS Defender.
- Good knowledge of Cybersecurity frameworks, tools, and best practices.
- Effective communication and collaboration abilities.
- Experience in Insurance Technology an asset.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
QA Analyst – Waterloo, Ontario
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our IT Department for an QA Analyst.
What you will do…
- Using knowledge of the Property & Casualty Insurance industry Products, Rating, Underwriting & Claims processes, be responsible for developing and executing test plans to ensure business outcomes are achieved, releases are defect-free, and that we fulfill the quality standards of our organization.
- Perform data analysis as part of problem identification.
- Evaluate interfaces for usability.
- Working closely with the solution team on the design and development of new features.
- Implementing new processes and creating new tools to automate testing.
- Own the communication of status and updates between our internal staff and various external partners.
- Project management by coordinating meetings, tracking project progress, providing status updates and communications to project stakeholders.
What you will bring…
- 3-5 years’ experience in quality assurance, specifically with Guidewire or similar insurance platforms.
- Strong knowledge of the Property & Casualty Insurance Industry in any of the following capacities: Broker/Agent, Underwriting, Claims or Finance.
- Quality Assurance, Process Analysis and/or Project Management skills and knowledge.
- Familiarity with QA automation tools and methodologies (Selenium, Playwright, Cucumber, SOAP UI, JMeter, etc).
- Critical thinking skills to recognize assumptions, investigate issues, evaluate arguments, draw conclusions, and proactively propose solutions.
- Experience in both Agile and Waterfall project environments.
- Ability to work with large data sets & provide data interpretation.
- Excellent verbal and written communication skills.
- Excellent analytical skills.
- Strong communication and negotiation skills.
- Highly developed attention to detail.
- GuideWire Certification is an asset.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Actuarial Department for a Underwriting Solutions Analyst.
Underwriting Solutions Analyst – Waterloo, Ontario
What you will do…
Reporting to the Director, Analytics & Underwriting Solutions, the Underwriting Solutions Analyst is responsible in identifying, designing, providing and communicating Underwriting and Business Development solutions to systems and projects, providing direct tangible business value.
Human Resources Support
- Using knowledge of the Property & Casualty Insurance, products, rating, risk appetite, underwriting and broker/underwriting workflow, be responsible for designing underwriting and business development solutions and business requirements to deliver tangible value.
- In collaboration with Underwriting & Business Development units, drive the identification and documentation of business and system improvements, including underwriting rules, straight-through processing, Guidewire quality/efficiency improvements, Guidewire workflow optimization, and more.
- Provide business specifications for actuarial rate reviews.
- Work with IT in the creation of requirements for business and system improvements relating to Guidewire Policy Center suite plus integrations, as well as providing support/clarification on business-intent to system changes.
- In collaboration with IT, provide test-case coverage and user-acceptance on Guidewire Policy Center suite of changes.
- In collaboration with IT, support and conduct EBT, UAT, production testing as requested.
- Communicate and coach Underwriting & Business Development units on system functionality and business intent. Provide and create resources/manuals where appropriate. Communicate and understand current issues and provide/document valid workarounds.
- Support the prioritization of defects and changes. Proactively understand the business impacts of the changes to assist with scheduling.
- Maintain a log of future improvements.
- Clearly communicate business value and outline the expected benefits of implementing recommended solutions and validate that those benefits were realized.
- Maintain Heartland’s rating and underwriting manuals.
- Complete non-rating filings with the provincial regulatory boards.
- Identify, review and report on incorrectly rated policies in our book of business.
- Identify and report on competitive and industry trends.
- Monitor incoming new business and propose actions to align to risk-appetite including adjustments to Underwriting Rules.
What you will bring…
- Minimum of 5 years working in the Property & Casualty Insurance Industry in either a Business Systems Analyst, underwriting or underwriting-related role.
- GuideWire Policy Center Certification is an asset.
- Proven ability to create and deliver insurance solutions; specifically with Underwriting rules, rating, and/or activities/workflows.
- Critical thinking skills to recognize assumptions, investigate issues, evaluate arguments, draw conclusions, and proactively propose solutions.
- Strong communication and negotiation skills.
- Excellent stakeholder management skills.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Junior Network, Cloud, and Security Administrator – Waterloo, Ontario
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Information Technology Department for a Junior Network, Cloud, and Security Administrator.
What you will do…
Network Configuration and Maintenance
- Configure and maintain network devices, including routers, switches, firewalls, and access points.
- Ensure proper network segmentation and VLAN configurations.
- Monitor network performance, troubleshoot issues, and perform necessary updates and patches.
Azure and Office 365 Administration
- Manage Azure resources and services, including virtual machines, virtual networks, azure backups, and storage accounts.
- Administer Office 365 services, including Exchange Online, SharePoint, Teams, and other applications.
Veeam Backup and Recovery
- Set up and configure Veeam Backup and Replication for data protection.
- Perform regular backups, test restores, and manage backup schedules.
Security and Compliance
- Implement and manage security policies, including firewall rules, intrusion detection/prevention systems, and access controls.
- Monitor and respond to security incidents, including malware detection and removal.
Microsoft Defender (Endpoint Protection)
- Configure and manage Microsoft Defender for endpoint security.
- Monitor and respond to security alerts and incidents generated by Defender.
Intune Administration
- Administer Microsoft Intune for mobile device management (MDM) and endpoint security.
- Implement and enforce security policies for devices, applications, and data.
Fortinet Firewall Management
- Configure, manage, and maintain Fortinet firewalls to ensure network security.
- Monitor firewall logs and respond to security events.
SOC Security Monitoring
- Monitor security alerts generated by eSentire for potential threats.
- Investigate and respond to security incidents.
Application Support
- Provide support for various applications used within the organization, including troubleshooting, and resolving issues.
- Collaborate with vendors and internal teams for application deployment, updates, and integrations.
Documentation and Reporting
- Maintain up-to-date documentation of network configurations, procedures, and policies.
- Generate reports on network performance, security incidents, and compliance status.
User Support and Training
- Provide technical support to end-users for network-related issues.
- Conduct training sessions or create documentation to educate users on network best practices.
Disaster Recovery Planning
- Assist in the development and testing of disaster recovery plans and procedures.
- Ensure that backup and recovery strategies are in place and effective.
Collaboration and Communication
- Work closely with other teams, vendors, and stakeholders to ensure smooth operation of the network.
- Communicate effectively with team members and end-users regarding network-related matters.
- English language requirement.
What you will bring…
As our ideal candidate you are a dedicated professional who thrives in a busy work environment and remains calm under pressure. You are a team player who easily adapts to change, and you apply your problem management skills to solve problems methodically and logically on a timely basis.
- College diploma in a related field.
- Excellent problem solving and troubleshooting capabilities.
- 2+ years of experience in network/system administration
- Proficiency in Azure, Office 365, Veeam, Microsoft Defender, Intune, Fortinet, and other relevant technologies
- Working knowledge of ITIL best practices including Incident and Change Management.
- Strong understanding of network protocols, security, and best practices.
- Effective communication and collaboration abilities.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Salary range: $62,007.40-78,780.00 per annum (35 hours per week)
Office address: 100 Erb St E, Waterloo, ON N2J 1L9
Contact information: recruiting@heartlandfarmmutual.com or 519-886-4530
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.