Senior Solution Lead – Waterloo, Ontario
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our IT Department for a Senior Solution Lead.
What you will do…
- Translate complex business problems into implementable solution designs.
- Leverage domain expertise in Property & Casualty insurance to ensure solutions meet underwriting, claims, rating, and compliance needs.
- Serve as a liaison between internal business users, IT teams, and third-party vendors to ensure alignment on scope, timelines, and deliverables.
- Lead and support all phases of implementation including planning, deployment, and post-go-live support.
- Manage change requests, release cycles, and production deployments, ensuring minimal business disruption.
- Support vendor technical leads to ensure system design and configuration meet business requirements, and assist internal users by troubleshooting system issues, escalating defects, and recommending process
- improvements.
- Create test strategies, develop test cases, execute testing, and manage defect resolution.
- Collaborate with cross-functional teams to validate system outputs against expected results.
- Lead planning sessions, ensure timely delivery of project milestones, and establish mechanisms for monitoring the success of implemented changes and process stability.
What you will bring…
- 5-10 years’ experience within a Senior Business Analyst and/or Project Lead role.
- 5-10 years’ experience working in the Property & Casualty Insurance Industry in any of the following capacities: Broker/Agent, Underwriting, Claims or Finance.
- Proven ability to create and deliver insurance solutions, specifically with Underwriting workflows and rules; complex rating, coverage, and limit scenarios; policy change transactions; renewals; and cancellations
- Critical thinking skills to recognize assumptions, investigate issues, evaluate arguments, draw conclusions, and proactively propose solutions.
- Experience and perseverance with complex problems, products, and/or integrations
- Process Analysis, Quality Assurance, and Project Management skills and knowledge
- Strong communication and negotiation skills.
- Excellent stakeholder management skills
- Experience in both Agile and Waterfall project environments.
- Guidewire Policy Center Certification is an asset.
- Proficiency in Guidewire development languages (GOSU, Java) is an asset.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Adjuster Level I, Auto Physical Damage Claims (12-Month Contract) – Waterloo, Ontario
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Claims Department for a Adjuster Level I, Auto Physical Damage Claims.
What you will do…
- Independently manage low-complexity physical damage claims, reviewing photos, appraisals, and repair documentation to determine liability and coverage.
- Coordinate with appraisers, vendors, and customers to ensure timely claim resolution.
- Handle Minor Injury Guideline (MIG) claims under the AB framework.
- Conduct calls for more complex AB files to collect information and assess treatment needs.
- Provide administrative support assistance as required.
- Respond to inquiries from claimants, brokers, Agents, and Direct Sales Center staff.
- Provide timely updates and explain coverage, claims processes, and next steps in clear and empathetic terms.
- Work with Senior Adjusters and Team Leads to gain exposure to more complex claim types.
- Actively handle 5-10% of assigned files as stretch claims to support career development.
- Assist during surge periods or catastrophes with triage tasks and low-complexity claims.
What you will bring…
- 1-2 years of insurance experience preferred; co-op or internship experience will be considered.
- Post-secondary education in Insurance, Business, or a related field; CIP coursework in progress is an asset.
- Basic understanding of auto damage, injury claim fundamentals, and policy interpretation.
- Proficiency in Microsoft Office and claims management systems.
- Strong attention to detail and a willingness to learn.
- Excellent time management, prioritization, and communication skills.
- Adaptability and collaboration in a fast-paced team environment.
- Customer-service orientation with a professional and empathetic demeanor.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
With our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Actuarial Department for a Senior Corporate Actuarial Analyst.
Senior Corporate Actuarial Analyst – Waterloo, Ontario
What you will do…
- Assist in preparing quarterly reserve analyses under the guidance of the Appointed Actuary.
- Support the development and documentation of actuarial liabilities for financial reporting.
- Contribute to the preparation and peer review of the Appointed Actuary’s Report (AAAR).
- Support the annual Financial Condition Testing (FCT) process.
- Perform sensitivity analyses, capital impact assessments, and assist with recommendations for risk mitigation strategies.
- Collaborate with the Finance team to produce inputs for quarterly/annual financial statements and the organizational budget.
- Provide reserve estimates, claims projections, and trend analysis to assist in budget planning and forecasting.
- Design and execute queries using SAS, SQL, etc. to extract and validate large datasets.
- Develop visuals and reports for internal use, Board reporting, and executive briefings.
- Assist with the maintenance and enhancement of actuarial models, especially in ResQ.
- Support the implementation of enhancements to reserving, capital modelling, or profitability analysis frameworks.
What you will bring…
- University degree (Actuarial Science, Mathematics/Statistics or a related discipline).
- A minimum of 3 years’ experience in an actuarial/data analysis role, preferably with P&C insurance exposure, or a significant educational background in a related financial services environment.
- Successful completion of 4 to 6 exams from the Casualty Actuarial Society.
- High proficiency in SAS, SQL, and Excel is essential.
- Familiarity and good working knowledge of ResQ.
- A good understanding of P&C reserving and capital modelling concepts
- Demonstrated strength in oral, written and presentation communication skills.
- Demonstrated teamwork and collaboration in cross-functional projects.
- Ability to work independently and manage multiple deadlines in a fast-paced environment.
- Experience with data visualization and reporting tools considered an asset (e.g., Power BI, Tableau).
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Direct Sales Department for a Direct Sales Representative.
Direct Sales Representative – Waterloo, Ontario
What you will do…
- Handle inbound calls and leads for home, auto and small business insurance.
- Complete risk assessments and manage renewal process.
- Request referrals from existing clients to help grow the book of business.
- Promote the company brand and services/products offered to customers.
- Work within defined limits of authority, consistently providing high quality decisions that support the achievement of Heartland’s financial targets.
- Manage a renewal portfolio of assigned clients and coordinate the discussion of renewal strategy with underwriting.
- Review renewals, endorsements, cancellations, and payment notices, ensuring accurate processing of policy documentation.
- Complete building evaluations using either RCT, Douglas Cost Guide, or CoreLogic.
- Provide exceptional customer experience through the ongoing development of relationships with key stakeholders.
What you will bring…
- 2+ years of P&C insurance experience in either a sales or underwriting position.
- Must have an OTL agent license or the ability to obtain within 60 days of hire (assistance provided).
- Completion of OSSD. Post-secondary education preferred.
- Excellent organization and communication skills.
- Completion of CIP, CRM or working towards completion is considered an asset.
- Familiarity with PowerBroker or other Broker Management Systems is an asset.
- Familiarity with Guidewire systems is an asset.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Senior Specialist, Auto Physical Damage Claims – Waterloo, Ontario
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Claims Department for a Senior Specialist, Auto Physical Damage Claims.
What you will do…
- Act as a primary mentor and coach for less experienced adjusters and support staff.
- Coordinate, facilitate, and enhance formal and informal training opportunities.
- Manage escalations from policyholders, brokers, adjusters, and vendors.
- Collaborate closely with the QA Specialist to support the claims audit and QA programs.
- Partner with the Training Lead to develop and deliver targeted training resources.
- Provide expert oversight on technical claims matters, including complex coverage determination, liability assessments, and settlement strategies.
- Conduct thorough bi-annual reviews of claims reserves.
- Assist in identifying potential fraudulent claims, working closely with adjusters and the Senior Special Investigator when necessary.
- Assist with managing vendor relationships, proactively identifying and addressing service issues to ensure vendor accountability, performance standards, and compliance.
- Participate in vendor selection processes, vendor audits, and performance reviews to optimize service delivery and cost-effectiveness.
What you will bring…
- 5+ years experience in auto physical damage claims; supervisory experience is an asset.
- Experience in mentorship, coaching, and professional staff development.
- Experience managing complex stakeholder relationships, including policyholders, brokers, adjusters, and external vendors.
- Prior experience collaborating with quality assurance and training teams.
- Comprehensive technical knowledge of auto claims management processes, industry best practices, and regulatory compliance standards.
- Advanced proficiency with claims management software and analytical tools.
- Exceptional leadership, mentoring, coaching, and motivational abilities.
- Outstanding customer service skills.
- Experience with Guidewire is an asset.
- CIP or in progress is an asset.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.