My mother, had her home destroyed by Hurricane Fiona in September. Since the moment the claim was reported, Dan (Senior Field Claims Representative) was responsive, knowledgeable, and personable. He put my mother’s mind at ease in what was a very stressful situation. My mother had a new roof and tear out of her house completed before any of her neighbours even received a return phone call from their adjuster. Dan answered questions right away, kept mom updated on information from the contractors, issued reimbursement payments for expenses incurred in a very timely manner, and is overall just a really friendly guy.