Platforms

• Stay up to date with industry trends and current technologies in network, cloud, & security.
• Interact with third-party service providers to ensure expectations for scope, quality, performance, and cost are consistently met.
• Learn the IT platforms market, practices, products, and propose opportunities to increase efficiency, reduce costs, and drive growth.
• Assist the Senior Network Engineer to execute a process for IT Asset Management that ensures all technology assets are effectively tracked, deployed, maintained, upgraded, decommissioned, and ensure responsible disposal.
• Assist the subject matter expert(s) regarding cloud, security tools, and applications.
• Participate in the creation of processes, policies, and adherence to best practices.
• Ensure effective operation of Heartland network, cloud, and applications are in place for users.
• Contribute to the designs of Heartland infrastructure, ensuring that platforms are appropriate for current and future needs.
• Work with Senior Network Engineer to engage application vendors and services providers to install, configure, maintain, and support a variety of applications.
• Create and maintain technical documentation and network diagrams.

• Ensure operational effectiveness of network security components for enterprise and cloud environments such as firewalls, VPN and network devices.
• Contribute to the design and implementation of security standards and best practices.
• Assist the Senior Network Engineer in the execution of the delivery of the Cybersecurity roadmap, providing updates on progress and tracking changes in Heartland’s Cyber risk and security posture.
• Promote Cybersecurity awareness throughout the organization, spreading knowledge of threats, best practices, and effective use of training tools.
• Participate in the delivery of cybersecurity and resiliency activities including tabletop exercises, DR tests, and penetration tests.
• Provide assistance to MDR and SIEM service providers to ensure continuous detection and response capabilities, and comprehensive logging to enable investigation and containment.
• Operate IAM tools and processes to manage digital identities, control access, streamline onboarding, offboarding, and role changes, and inform access audits.
• Provide input and assistance into creating procedures and processes for security events. Assist in security event investigation, containment, reporting, and reviewing for continuous improvement.
• Provide guidance and training to other IT staff on cloud security best practices.

Operations & Support

• Provide Level 1/2 operational support of networks, applications, and hybrid cloud environments, including the following technologies:
  • Routing & Switching.
  • Network security: Firewalls, VPN solutions.
  • Load balancers.
• Public Cloud solutions.
• Monitor performance issues with network architecture and assist Senior Network Engineer in diagnosing of issues.
• Manage Azure resources and services, including virtual machines, virtual networks, Azure backups, and storage accounts.
• Assist in the administration of Office 365 services, including Exchange Online, SharePoint, Teams, and other applications.
• Understanding of optimization and tuning of cloud monitoring systems and processes.
• Respond to and evaluate alerts and events from security tools and service providers.
• Ensure internal service levels for performance and availability of platforms and applications are tracked and consistently achieved.